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Ro Derm uses telemedicine technology to connect you with a US-licensed healthcare professional to provide you with prescription treatment to address your skin concerns conveniently and affordably.

It starts with your online visit. The healthcare professional needs to know about your general health and your skin concerns. If required, they may need an unedited photo of you and your ID (that shows your picture and birthdate), so they know who they will be helping. For certain conditions, a photo of the affected area is typically also needed to evaluate your skin.

The healthcare professional reviews everything, determines if you’re a candidate for telemedicine and whether treatment is right for you, and, if so, prescribes the appropriate treatment.

Along with your prescription, your doctor or nurse practitioner will provide you with a treatment plan that includes a great deal of information about your treatment as well as other useful health information. It’s important that you take the time to read it all to be informed and better prepared to take care of your skin.

Not only will your provider start you off with prescription treatment, but they will partner with you on your healthcare journey, and, as your skin evolves, they will re-evaluate and, if appropriate, make adjustments to your treatment.

Custom Rx Treatment is a customized skincare treatment that is intended to be used on the face. It is a compounded drug product, which means it is a mixture of different ingredients that are each selected based on your specific needs. While compounded medications are not FDA-approved, they serve an important patient need—especially when FDA-approved medication is not available for treatment.

Our team of experts, including dermatologists and our very own Chief Medical Officer, created the Custom Rx Treatment formulations and selected a cleanser and SPF lotion to complement them.

If prescribed, there are several different ingredients that may end up in your formulation of Custom Rx Treatment. Through Ro Derm, you’ll be connected with a US-licensed healthcare professional who will select the most appropriate combination of ingredients, tailoring the formulation to your specific skin concerns and goals. You will receive information about the ingredients in your formulation in your treatment plan.

Custom Rx Treatment is made with a blend of ingredients that were hand-selected by a dermatologist and customized to fit your needs. Depending on your specific skin type, concerns, and goals, the ingredients in your Custom Rx Treatment may include:

• Tretinoin (see Important Safety Information)
• Azelaic acid (see Important Safety Information)
• Niacinamide
• Vitamin E acetate
• Magnesium ascorbyl phosphate (MAP)
• Tranexamic acid
• Ceramides
• Hyaluronic acid

If prescribed, you will receive a detailed treatment plan that describes which ingredients are included in your custom formulation.

Ro Derm’s Hydrating Cleanser delivers an invigorating cleansing experience as it sweeps away dirt, oil, and environmental pollutants—leaving your skin feeling nourished. These are the key ingredients in the formula:

• Green tea
• Vitamin C
• CoQ10

And here is the full ingredient list:

• Purified Water
• Sorbitol
• Ammonium Lauryl Sulfate
• Cetyl Alcohol
• Stearyl Alcohol
• Camellia Sinensis (Green Tea) Leaf Extract
• Camellia Sinensis (White Tea) Leaf Extract
• Camellia Sinensis (Green Tea) Polyphenols
• Phospholipids
• Ascorbyl Glucoside
• Citrus Aurae ntium Dulcis (Orange) Fruit Extract
• Retinyl Palmitate
• Ascorbyl Palmitate
• Tocopheryl Acetate
• Ascorbic Acid
• Superoxide Disue tase
• Ubiquinone (Coenzyme Q10)
• Bisabolol, Sodium Benzoate
• Potassium Sorbate
• Phenoxyethe anol
• Disodium EDTA.

Ro Derm’s Protecting SPF Lotion offers SPF 28 broad spectrum (UVA and UVB) protection. Here are the key ingredients in the formula:

Active ingredients:

• Octinoxate 7%
• Zinc oxide 6%

Key inactive ingredients:

• Green Tea
• Vitamin E
• Cica

And here is the full list of inactive ingredients:

• Water
• Isocetyl Stearate
• Cetyl Dimethicone
• Styrene/Acrylates Copolymer
• Sorbitol
• Ethyl Macadamiate
• Cetearyl Alcohol
• Dimethicone
• Acrylates/Dimethicone Copolymer
• Phenoxyethanol
• Glyceryl Stearate
• Glycerin
• Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer
• PEG-100 Stearate
• Ceteareth-20
• Ethylhexyl Salicylate
• VP/Eicosene Copolymer
• Xanthan Gum
• Polymethyl Methacrylate
• Caprylyl Glycol
• Cocos Nucifera (Coconut) Oil
• Ethylhexylglycerin
• Vaccinium Vitis-Idaea Fruit Extract
• Quercus Suber Bark Extract
• Triethoxycaprylylsilane
• Camellia Sinensis Leaf Extract
• Disodium EDTA
• Tocopheryl Acetate
• Oak Root Extract
• Centella Asiatica Extract
• Polygonum Aviculare Extract
• Citric Acid
• Gluconolactone
• Isomalt
• Calcium Gluconate
• Lecithin
• Vitis Vinifera (Grape) Fruit Cell Extract
• Sodium Benzoate
• Lepidium Sativum Sprout Extract

We acknowledge that “clean beauty” is an unregulated term, but we understand that people have preferences about the products they use. With guidance from our in-house dermatologists, we have decided not to formulate with the most common skin allergens, per the American Contact Dermatitis Society.

Custom Rx Treatment is tailored to target a wide range of skin concerns. These include:

• Fine lines and wrinkles
• Acne
• Clogged pores
• Dark spots
• Discoloration
• Uneven skin tone
• Skin firmness
• Skin texture
• Inflammation
• Redness
• Dryness
• Dullness

During your online visit, you will be asked about your specific skin goals, including which concerns you’d most like to address. If prescribed, your bottle of Custom Rx Treatment will include ingredients that are selected based on the concerns and goals you’ve indicated.

In many cases, yes. Depending on your specific treatment, your provider may recommend avoiding skincare products that have ingredients such as salicylic acid, glycolic acid, or benzoyl peroxide—at least during the beginning weeks of treatment. If you have any questions about specific products, you can message your provider for guidance. If you are using other topical prescription medications, make sure to tell your provider.

Prescription skincare can make your skin more prone to irritation and sensitive to the sun, so Ro Derm offers its own dermatologist-selected skincare products to complement your treatment: its refreshing Hydrating Cleanser and its UVA/UVB broad-spectrum sunscreen, Protecting SPF Lotion. For those engaging in extended outdoor activity, a stronger broad-spectrum sunscreen with an SPF of at least 30 is recommended.

When using Custom Rx Treatment, the timing of the effects of your treatment will be dependent on many factors, including your specific skincare goals (e.g., reducing the appearance of fine lines and wrinkles, reducing redness, etc.), how severe your symptoms are, how well you tolerate the treatment, and others. It is also important to understand that—for certain treatments—your skin may appear worse before it gets better. Depending on the treatment you are prescribed, you will receive detailed information on the formulation, what to expect and when, as well as tips on how to mitigate any side effects such as redness, peeling, and flaking that may occur as your skin acclimates to the treatment.

Many people have acne, and it can be a frustrating condition to live with. Clearing up the skin, reducing painful inflammation, as well as preventing new breakouts are goals for many who suffer from acne. Luckily, there are many different treatments for acne, ranging from over-the-counter topical treatments like benzoyl peroxide, to prescription topical or oral antibiotics, to vitamin A compounds called retinoids.

Research shows that a combination of treatments—rather than any single treatment alone—may be more effective at addressing acne. That’s why, if you are prescribed Custom Rx Treatment for acne, your formulation will include two anti-acne powerhouses: tretinoin and azelaic acid. Each targets different contributing factors to acne. Tretinoin is a retinoid medication that increases the turnover of skin cells, opening pores and releasing bacteria and other irritants that may be trapped inside. It’s also a mainstay of acne maintenance treatment because all acne lesions start with clogged pores, and consistent use helps prevent further clogging. Azelaic acid fights inflammation and reduces the growth of bacteria that contribute to acne. Moreover, it acts to reduce skin discoloration left over from previous acne.

Healthcare professionals on the Ro Derm platform do not prescribe skincare treatment to women who are pregnant, possibly pregnant, trying to become pregnant, or breastfeeding.

If you begin trying to conceive or become pregnant while using Custom Rx Treatment, please inform your provider immediately. Your provider will likely ask you to stop treatment. Many skincare ingredients have not been extensively or adequately studied to determine whether they are safe to use during pregnancy and are thus not recommended to be used during pregnancy.